zd-mcp-server
This project is an MCP server enabling AI integration with Zendesk Support, allowing natural language interaction with support tickets. It supports full ticket management, advanced search, and secure authentication using Zendesk API tokens.
Zendesk MCP Server
A Model Context Protocol (MCP) server for integrating AI assistants with Zendesk Support, enabling natural language interactions with Zendesk tickets. Users can search, create, update, and manage support tickets via conversational AI.
✨ Features
- Complete Ticket Management: CRUD operations on Zendesk tickets
- Comments & Notes: Add public comments and private notes
- Advanced Search: Use Zendesk's query syntax
- Incident Management: Handle linked incident tickets
- Tag Management: Manage ticket tags and metadata
- Secure Authentication: Uses Zendesk API tokens
- Easy Installation: Available via npm or npx
🚀 Quick Start
Options include npm installation, npx usage, or development setup.
⚙️ Configuration
Set environment variables and configure Claude Desktop or Cursor IDE Setup. Other MCP clients can be configured using their documentation.
🛠️ Available Tools
Various tools such as get, search, create, and update tickets, plus add internal or public notes.
🔧 Development
The project includes a typical Node.js structure with source files and build scripts.
🤝 Contributing
Contributions through pull requests are welcome.
📄 License
The project is licensed under the MIT License.
🔗 Links
- GitHub
- npm
- Zendesk API Docs
- Model Context Protocol