MCP-ITSM
The MCP ITSM Integration is a tool designed to allow Large Language Models (LLMs) to interact with various ITSM systems using the Model Context Protocol (MCP). It provides a unified set of tools to improve efficiency and integration with systems like ServiceNow and Jira.
MCP ITSM Integration
A Model Context Protocol (MCP) implementation for IT Service Management (ITSM) tools, designed to work with Smithery.
Overview
This project provides a unified interface for LLMs to interact with multiple ITSM systems (ServiceNow, Jira, Zendesk, Ivanti Neurons for ITSM, and Cherwell). It implements the Model Context Protocol, offering a standardized set of tools across all systems, including features like unified interface, intelligent routing, context management, and Smithery integration.
Features
- Unified Interface
- Intelligent Routing
- Context Management
- MCP Compliant
- Smithery Integration
Prerequisites
- Node.js (v14 or higher)
- Smithery CLI
- Access to ITSM systems
Installation
- Clone the repository.
- Install dependencies.
- Configure your ITSM credentials.
- Deploy to Smithery.
Available Tools
- create_ticket
- get_ticket
- update_ticket
- list_tickets
- assign_ticket
- add_comment
- search_knowledge_base
Documentation
- MCP Integration
- MCP Quick Reference
- ITSM Systems Reference
- OpenAI to MCP Conversion
Contributing
Contributions are welcome!
License
This project is licensed under the MIT License.