MCP-ITSM
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The MCP ITSM Integration is a tool designed to allow Large Language Models (LLMs) to interact with various ITSM systems using the Model Context Protocol (MCP). It provides a unified set of tools to improve efficiency and integration with systems like ServiceNow and Jira.
create_ticket
Create a new ticket in any ITSM system
get_ticket
Get work order details
update_ticket
Update existing work orders
list_tickets
List work orders and provide filter options
assign_ticket
Assign a ticket to a user
add_comment
Add a comment to a ticket
search_knowledge_base
Search knowledge base related articles