genesys-cloud-mcp-server
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The Genesys Cloud MCP Server is a tool designed for Genesys Cloud's Platform API, providing various tools for queue management, volume querying, and sentiment analysis. It is part of a personal project to develop a conversational Business Insights tool.
Genesys Cloud MCP Server
A Model Context Protocol (MCP) server for Genesys Cloud's Platform API.
Tools Overview
- Search Queues: Searches for queues by their name (supports wildcards).
- Query Queue Volumes: Retrieves conversation volumes and member count by Queue IDs.
- Sample Conversations By Queue: Retrieves a representative sample of Conversation IDs for a Queue ID.
- Voice Call Quality: Retrieves voice call quality metrics for one or more conversations by ID.
- Conversation Sentiment: Retrieves the sentiment for one or more conversations by ID.
Authentication
Create an OAuth Client in Genesys Cloud, assign permissions, and provide required environment variables.
Under active development
Part of a personal project to create a conversational Business Insights tool.