genesys-cloud-mcp-server
The Genesys Cloud MCP Server is a tool designed for Genesys Cloud's Platform API, providing various tools for queue management, volume querying, and sentiment analysis. It is part of a personal project to develop a conversational Business Insights tool.
Genesys Cloud MCP Server
A Model Context Protocol (MCP) server for Genesys Cloud's Platform API.
Tools Overview
An overview of the tools that this MPC server makes available. Read more about each specific tool in the .
| Tool | Description |
|---|---|
| Searches for queues by their name (supports wildcards) | |
| Retrieves conversation volumes and member count by Queue IDs | |
| Retrieves a representative sample of Conversation IDs for a Queue ID | |
| Retrieves voice call quality metrics for one or more conversations by ID | |
| Retrieves the sentiment for one or more conversations by ID |
Authentication
This currently only a supports stdio Server. To configure authentication you'll need to:
- Create an OAuth Client in Genesys Cloud
- Assign the permissions to it for the tools you want to be used
- Provide the following environment variables when referencing the server:
GENESYSCLOUD_REGIONGENESYSCLOUD_OAUTHCLIENT_IDGENESYSCLOUD_OAUTHCLIENT_SECRET
Getting Started
nvm use
npm install
npm run dev
Under active development
This is part of personal project to create a conversational Business Insights tool. It is a practical way for my to learn MCP servers, and how best to represent Genesys Cloud's Platform APIs in a way that can be easily consumed by LLMs.
There will be a lot of changes, and I will be sure to share my learnings in my newsletter.