mcp-server-for-intercom
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An MCP-compliant server that enables AI assistants to access and analyze customer support data from Intercom.
The MCP Server for Intercom is a robust solution designed to facilitate seamless integration between AI assistants and Intercom's customer support data. This server allows for advanced searching and filtering of conversations and tickets, enabling AI systems to efficiently access and analyze customer interactions. With features like server-side filtering via Intercom's search API and the ability to search by email content, even when no contact exists, this server is optimized for performance and ease of use. It supports seamless integration with MCP-compliant AI assistants, making it a versatile tool for enhancing customer support operations.
Features
- Search conversations and tickets with advanced filtering
- Filter by customer, status, date range, and keywords
- Search by email content even when no contact exists
- Efficient server-side filtering via Intercom's search API
- Seamless integration with MCP-compliant AI assistants
Tools
list_conversations
Retrieves all conversations within a date range with content filtering.
search_conversations_by_customer
Finds conversations for a specific customer.
search_tickets_by_status
Retrieves tickets by their status.
search_tickets_by_customer
Finds tickets associated with a specific customer.