zendesk-mcp-server

zendesk-mcp-server

3.7

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A Model Context Protocol server for Zendesk.

The Zendesk MCP Server is designed to provide seamless integration with Zendesk, offering tools for managing tickets and comments, specialized prompts for ticket analysis and response drafting, and access to Zendesk Help Center articles as a knowledge base. This server is ideal for businesses looking to enhance their customer support operations by leveraging the capabilities of Zendesk in a more structured and automated manner. The server supports retrieving and managing tickets, analyzing them, and drafting responses, making it a comprehensive solution for customer service teams.

Features

  • Integration with Zendesk for ticket and comment management.
  • Specialized prompts for ticket analysis and response drafting.
  • Access to Zendesk Help Center articles as a knowledge base.
  • Tools for retrieving and managing Zendesk tickets and comments.
  • Support for creating new comments on existing tickets.

Tools

  1. get_ticket

    Search Zendesk tickets by ticket ID

  2. get_ticket_comments

    Search all comments by ticket ID

  3. create_ticket_comment

    Create new comments on existing tickets