freshdesk_mcp
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An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.
The Freshdesk MCP Server is a robust implementation designed to facilitate seamless integration between AI models and Freshdesk's support modules. By leveraging the Freshdesk API, this server allows AI models to perform a variety of support operations, such as ticket management, agent handling, and customer interactions. The server is equipped with tools to automate ticket creation, updates, and responses, thereby enhancing the efficiency of support operations. It is particularly beneficial for organizations looking to streamline their customer support processes by integrating AI capabilities with their existing Freshdesk infrastructure. The server supports a wide range of operations, including creating and updating tickets, managing agents and contacts, and searching for companies, making it a versatile tool for support teams.
Features
- Freshdesk Integration: Seamless interaction with Freshdesk API endpoints
- AI Model Support: Enables AI models to perform support operations through Freshdesk
- Automated Ticket Management: Handle ticket creation, updates, and responses
Tools
create_ticket
Create a new support ticket
update_ticket
Update existing tickets
delete_ticket
Delete tickets
search_tickets
Search tickets based on conditions
get_ticket_fields
Get all ticketing fields
get_tickets
Get all tickets
get_ticket
Get a single ticket