freshdesk_mcp

freshdesk_mcp

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customer_data_platformscommunication

The Freshdesk MCP Server is a service that allows seamless integration of AI models with Freshdesk, providing enhanced support operation capabilities like automated ticket management. It streamlines interaction with Freshdesk APIs, making it easier to manage support activities.

Freshdesk MCP Server

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.

Features

  • Freshdesk Integration: Seamless interaction with Freshdesk API endpoints
  • AI Model Support: Enables AI models to perform support operations through Freshdesk
  • Automated Ticket Management: Handle ticket creation, updates, and responses

Getting Started

Installing via Smithery

To install freshdesk_mcp for Claude Desktop automatically via Smithery.

Prerequisites

  • A Freshdesk account (sign up at freshdesk.com)
  • Freshdesk API key
  • uvx installed

Configuration

  1. Generate your Freshdesk API key.
  2. Set up your domain and authentication details.

Usage with Claude Desktop

Add the configuration to your claude_desktop_config.json.

Example Operations

  • "Create a new ticket with subject 'Payment Issue'."
  • "Update the status of ticket #12345 to 'Resolved'."

Troubleshooting

  • Verify your Freshdesk API key and domain are correct.
  • Ensure proper network connectivity to Freshdesk servers.
  • Check API rate limits and quotas.